You agree to be bound by the Terms and Conditions (“Terms and Conditions”) contained herein by using this Website. Accordingly, you should read them with care. If you do not agree to these Terms and Conditions, do not use this Website or make any purchase from it.
The Terms and Conditions contained herein govern your use of, and any purchase from Kelley Jewelers Website. Kelley Jewelers reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this Website in its sole discretion by posting such changes or modifications to this Website. Changes and modifications will be effective immediately upon posting to this Website. Your continued use of this Website following the posting of such changes or modifications constitutes acceptance of them. Therefore, you should frequently review these Terms and Conditions and any other applicable policies to understand the Terms and Conditions that apply to your use of this Website. If you do not want to be bound by the amended Terms and Conditions, stop using this Website.
Product Availability And Pricing
Product displayed on this Website is not always available for immediate shipping. While we make every effort to keep the Website current, product is constantly being sold and therefore available inventory is constantly changing. If you need a product shipped within forty-eight hours, we recommend that you contact the Website Customer Service Department at kelleys@kelleyjewelers.com which should be able to tell you whether or not the product can be shipped in that time frame, or that you provide us with a cell phone number or other information that allows us to quickly contact you in case the item is no longer in stock. If a piece of jewelry is listed as being out of stock and you call us, we can usually tell you the date that it is expected to be back in stock.
This Website prides itself at offering quality products at reasonable prices. We do not engage in price negotiation and all prices are final. Our prices are subject to change without notice because we operate in a market where prices can change rapidly. We also are not perfect and do occasionally make errors in entering data on our Website. While we make every attempt to avoid these errors, they occur. We reserve the right to correct any and all errors when they occur. When we notice an erroneous price prior to shipping a product, we will contact you and request your instructions as to whether you want the product at the correct price or wish to cancel the order. If the order has been shipped before we notice the erroneous price, you agree to either return the product or pay the difference between the actual and charged prices. If you elect to return the product, we will pay for shipping the product back to us and we will fully refund what you paid, including any shipping costs. If we notice that we have overcharged you for a product as a result of a pricing error, we will credit you for the difference. Please contact the Website Customer Service Department at kelleys@kelleyjewelers.com if you have any questions.
All prices are in United States dollars and payment must be made in United States dollar. If you use a credit card, the conversion rate will be as set by bank that issues your credit card.
Special Orders
Every so often, you will not be able to find the precise combination of diamond and setting that you want on our Website. In such instances, you may make a specific request through this Website or you may call or text us at 580-772-3113 and we will make every effort to assist you.
Diamond Certificates
Loose diamonds are shipped with a diamond grading report and appraisal (also called a diamond certificate). A diamond certificate is written and signed by a diamond grading expert at one of two highly-respected diamond laboratories and they are very expensive to replace. Accordingly, we require that you return the diamond certificate if you return the diamond. If you fail to return the diamond certificate, you will be charged a replacement fee.
Comparison Purchasing
To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly.
Ring Resizing
We resize rings free of charge if requested to do so within 60 days of its original shipment. Resizing generally takes 7-10 business days, but there are times during the year – particularly prior to and after the holidays – when it may take longer. Use our return policy instructions for shipping the ring back to us if you need it resized.
Product Information On Our Website
Some of the information that we display on our Website concerning a product comes from the manufacturer, such as dimensions and sometimes the pictures. For products which are convex or rounded, these dimensions are usually measured prior to the rounding of the metal in the manufacturing process, and this may lead to slight discrepancies. In addition, for products where we state a weight, it is possible that the weight in any and all purchases will vary by as much as .05 carats from the stated weight. For those items which contain more than one diamond, we use the average grade and measurement for carat weight, color and clarity.
We use our best efforts to provide you with an accurate view of our products on our Website. However, in order to let you see the product, it is sometimes necessary to make the product appear larger or smaller than the actual size. In addition, the settings on your monitor can affect color, size and shape slightly.
Laser Inscriptions
Some of our diamonds are laser inscribed. We do not provide laser inscription services ourselves. We can provide you with contact information for diamond grading labs that provide this service.
Kimberly Process Policy – No Conflict Diamonds
Our diamonds are purchased from well known and respected suppliers. Each of these suppliers has agreed to the standards established by the Kimberley Process, which is an international system for assuring that diamonds come from sources that are conflict free. Read more about the Kimberley Process at the Jewelers Vigilance Committee website: http://www.jvclegal.org
Damage Limitation
KELLEY JEWELERS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Third Party Content
This Website contains links to the websites and web pages of other parties. Each of those websites has its own terms and conditions and privacy policy. Kelley Jewelers does not monitor nor does it have control over those websites or the content that appears on them.
Rolex Section
While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.
Shipping & Returns
Shipping Information
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will received a confirmation email with tracking information when the order has shipped.
All orders are shipped via United States Postal Service (USPS) or United Parcel Service (UPS) The following shipping methods are in effect during this time:
- Ground: Will arrived in 3-7 business days.
- Express: Will arrive in 1-2 business days.
Free ground shipping offer valid on all orders $100 or more.
Shipping Chargers
ALL SHIPPING CHARGES ARE NON-REFUNDABLE.
Orders under $100 ship for $10 via Standard Ground Shipping, using USPS or UPS and will arrive within 3-7 business days once shipped.
Need it faster? For an additional $35, Kelley Jewelers offers Priority Express Shipping. As stated above, Priority Express packages arrive within 1-2 business days, depending on its destination. Priority Express packages require a signature upon delivery.
In Store Pick-Up is also an available option. Our store is located a 107 W. Main Street in Weatherford, Oklahoma
Payment Methods
For your convenience, we offer the following payment methods:
Credit cards: Use your Visa, MasterCard, Discover Card, or Synchrony.
Security and Insurane of Shipments
All packages sent via Standard Grond Shipping are insured up to $100. Packages shipped via Priority Express are insured for their full value. All orders sent via Priority Express Shipping require a signature, even if you have a signature waiver on file with the carrier.
We only ship to the address on your creidt card or to an address that is on file with your credit card company as further protection against fraudulent charges.
Return Policy
Kelley Jewelers provides FREE RETURN SHIPPING. You may request a pre-paid, pre-addressed return shipping label by emailing kelleys@kelleyjewelers.com. Any unworn merchandise you would like to return for a full refund must be sent back to Kelley Jewelers within 30 days of receipt of the product. Items are eligible for an exchange for up to 30 days after the receipt of the product. To exchange an item, simply return it and place a new order for the item you want via kelleys@kelleyjewelers.com or call 580.772.3113 and our web orders department will assist you.
DO NOT write Kelley Jewelers or the name of any jewelry store anywhere on the outside of the package. Place the return lable on the package.
Package Your Return. You must include EVERYTHING that came in your original package, including the original packaging material and any other materials.
Receiving and Processing
Upon receipt, merchandise will be sent to our quality control department. Any items that show signs of wear, have been engraved, sized, altered, damgaged or disclosed as 'ALL SALES FINAL' cannot be accepted. A restocking fee may apply if item is damaged. Special orders, modified and/or custom pieces are not refundable.
Please allow up to 7 business days for your return to be processed. Business days are Tuesday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquires concerning returns or exchanges, please contact Customer Service via email at kelleys@kelleyjewelers.com or by phone at 580.772.3113 between 9:30am-5:30pm, Tuesday through Friday and Saturday from 10am to 4pm, Central Time.
If you are located near our showroom location in Downtown Weatherford, OK - you can process an exchange for eligible items in-store. during store hours.
